In most industries, quality assurance directly affects a company’s bottom line. When it comes to manufacturing, quality plays a critical role in ensuring product safety, customer satisfaction and competitiveness with other companies.
To ensure quality management at every stage of production, appropriate technologies, systems and procedures must be implemented. Over time, good quality control on the production line can have lasting effects in the long term. Find out how you can achieve this durability.
Customer satisfaction
For manufacturers, it is often necessary to meet product specifications that ensure customer satisfaction. Customer satisfaction is critical to a company’s success since a customer’s bad experience could lead to losing it as well affects profit over time.
Procedures should be established to ensure and certify the quality of each product, that meets both company and consumer standards before the product reaches the end-user. Manufacturers should consider creating a checklist containing all the elements that guarantee the production of a high-quality product.
Quality affects sales:
If customers are dissatisfied with the quality of your product, they are unlikely to return in the future. In addition, poor-quality products can have a lasting impact on a company’s reputation, which could ultimately affect future business opportunities as well.
The quality of their products directly affects sales. To avoid potential negative effects, manufacturers should consider implementing a quality management system on the production line. Common quality management systems or strategies include:
Standardized systems:
To comply with international standards and regulations, such as ISO certificates.
Continuous quality improvement (CQI):
Focuses on the role of teams and people in quality assurance and follows a plan-do-test-act approach.
Total Quality Management (TQM):
Is a management method in which the effectiveness of every process in the company is ensured, where every employee must strive to maintain high standards of work and thus meet customer satisfaction.
Six Sigma:
A data-driven approach to quality excellence.
Waste management:
Overproduction and unnecessary waste can have a major impact on a company’s operating costs. By implementing standards that ensure production quality, manufacturers can avoid waste, customer returns and overproduction that negatively impact their bottom line.
One way to reduce waste and limit overproduction is to implement a quality control plan. This plan should list all production processes and everything that pertains to it, including:
- Instruments
- Specifications
- Evaluation methods
- Control methods
- Response plans
The goal of a quality control plan is to ensure that each manufacturing process is structured to create a final product that meets customer specifications and minimizes waste along the way.
